When the following words with capital letters are used in these Terms and Conditions, the following is what they will be understood to mean:
This is characterised in paragraph 8 as a “Event Outside Our Control.”
Order: the Customer’s purchase order for the Services in accordance with the T&Cs.
Services: the services that Green Coffee Diet Supplements is offering to You in accordance with the terms and conditions of the Order; and
Terms and conditions: the terms and conditions set out in this text.
Green Coffee Diet Supplements (which is the business name of Green Coffee Diet Supplements Ltd) is referred to as “we,” “our,” and “us.”
The term “you” refers to the customer.
Unless We expressly state otherwise, when We use the words “writing” or “written” in these Terms, we are referring to electronic correspondence.
THE AGREEMENT WE HAVE WITH YOU
These are the terms and conditions under which We will provide you with Services.
Please verify that you have carefully read these Terms and that all of the information on the Order and in these Terms is complete and accurate before signing the Order. If You believe there is an error, please contact Us so that we may discuss it further.
You should understand that simply because you sign and send the Request to Us does not imply that We have accepted the Customer’s order for Services. Following the procedure mentioned in paragraph 2.4, we shall accept the Order. If Green Coffee Diet Supplements is unable to provide You with the Services, We will notify You as soon as possible and will not proceed with the Order.
Green Coffee Diet Supplements will give You with written acceptance of an Order or contact you to inform you that Green Coffee Diet Supplements is able to provide You with the Services, at which moment a contractual relationship between You and Us will be formed.
MODIFICATIONS TO OUR ORDER TERMS
If You desire to cancel an Order before it has been completed, please refer to paragraph 9 for information on the Customer’s right to do so.
PROVIDING SERVICES IS WHAT WE DO
We shall begin providing the Services to You on the date specified in the Order or on a mutually agreed-upon date between Us.
We will use every reasonable effort to complete the Services on time, in accordance with the terms and conditions of the agreement. In the event of an Event Outside Our Control, however, there may be a delay. Regarding our duties in the event of an Event Outside Our Control, please see paragraph 8.
Even if We are forced to halt the Services in the future, We will notify you in advance and provide you with at least 24 hours notice unless the matter is urgent or an emergency. The Services are not subject to payment while they are suspended in accordance with this paragraph 4, but the Customer is still obligated to pay any bills that We have previously given You for Services that have been provided.
As stated forth in paragraph 6, if you fail to pay Us for the Services when you are obliged to, we may stop the Services with immediate effect until you have paid Us the outstanding amounts. We’ll get in touch with you to let you know. The above has no effect on Our right to charge You interest in accordance with paragraph 6.
Our customer service representatives are available Monday through Friday from 9 a.m. to 5 p.m., and they will respond to your message within 24-48 hours of receiving it. Weekends and bank holidays are off for us, so please keep this in mind when placing an order or getting in touch with us.
IN THE EVENT THAT THERE IS A PROBLEM WITH THE SERVICES
We ask that you inform Us at [email protected] as soon as possible if there is any problem with the Services in the unlikely case that there is a problem with the Services. Please allow Us a reasonable amount of time to react to your complaint. Thank you (this is usually 24 hours).
As a consumer, you have legal rights in the event that Services are not provided with reasonable skill and care. Customers can seek legal advice from their local Citizens’ Advice Bureau or Trading Standards office for more information on their legal rights. These legal rights will not be affected by anything included in these Terms.
PRICES AND TERMS OF PAYMENT
The Order will specify the price and fee that will be charged. Although we have the right to adjust our pricing at any moment, price changes will have no effect on Orders that we have confirmed with you in advance.
VAT is included in these pricing.
We may need you to make an advance payment in the event of Trade orders in the circumstances when Green Coffee Diet Supplements is supplying services to you. In paragraph 9, you can find information on your refund rights if you cancel your order. We shall charge You for the remaining balance of the Services, if any, in accordance with the terms of the Order above, or, if the Order is silent on the subject, when or at any time after We have completed the Services. Invoices are due for payment on the day that the invoice was issued.
If You fail to make any payment due to Us by the due date for payment, We reserve the right to charge You interest on the late amount at a rate of 3 percent per year over the Bank of England base rate, as may be determined from time to time. This interest shall collect on a daily basis from the due date until the day of actual payment of the amount due, whether before or after judgement, and shall be calculated on a daily basis. You must pay Us interest on top of any past-due amounts you owe Us.
The provisions of paragraph 6.4 will not apply during the period in which you are disputing an invoice in good faith and notify Us as soon as possible after receiving an invoice that you are disputing it.
OUR RESPONSIBILITY TO YOU
Green Coffee Diet Supplements is responsible for loss or damage You suffer that is a consequential result of Our failure to comply with these Terms, subject to paragraphs 7 and 8. Green Coffee Diet Supplements is not responsible for loss or damage that is not foreseeable as a result of Our failure to comply with these Terms or as a result of Our negligence. Damage or loss is foreseeable if it is an evident result of Our breach or if it was envisaged by both You and Us at the time We entered into this contract, and it is not excluded by statute.
We only provide the Services to you for your own use. Your use of the Services for commercial, business, or resale purposes is prohibited, and We will have no obligation to You for any loss of profit, business disruption, or business opportunity resulting from your use of the Services in this manner.
We do not exclude or restrict our obligation in any manner for the following:
or personal injury as a result of Our negligence or the carelessness of our employees, agents, or subcontractors; or
or deceptive or dishonest misrepresentation
In particular, section 2 of the Supply of Goods and Services Act 1982 (title and peaceful possession) implies the following terms:
The phrases suggested by Sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, suitability for purpose, and samples) are included into this clause.
Subject to the provisions of section 7:
Your performance during any interview, as well as what you say during an interview, is entirely your responsibility, and we accept no liability in this regard;
In all cases, except where specifically stated to the contrary in the above Order, our total liability to You in respect of the Services in respect of all and any claims brought by You, including claims for breach of contract, negligence or other default is limited to £750, which We consider to be reasonable in light of the nature of the Services, unless otherwise stated in the above Order.
EVENTS OUTSIDE OUR CONTROL CAN HAPPEN.
Our liability and responsibility for any failure to fulfil, or delay in performance of, our duties under these Terms as a result of an Event Outside Our Control shall be limited to the extent that such failure or delay is caused by such Event.
Any act or occurrence that is beyond Our reasonable control, including through limitation, strikes, lock-outs, or other industrial action by third parties, social unrest, riot, incursion, terrorist attack or danger of terrorist attack, war (whether proclaimed or not) or threat or war, fire, blast, storm, flood, seismic activity, subsidence, epidemic/pandemic or other natural disaster, or failure of public or private telecommunications networks, is referred to as a “Event Outside Our Control.”
If an Event Outside Our Control occurs that has an impact on Our ability to execute our responsibilities under these Terms, the following will occur:
We shall notify you as soon as practically reasonable after receiving your notification; and
We will be relieved of our responsibilities under these Terms, and the period for execution of Our obligations will be extended, as necessary, during the length of an Event Outside Our Control. In the event that an Event Outside Our Control has an impact on our ability to provide Services to you, we shall restart the Services as soon as reasonably practical after the Event Outside Our Control has concluded.
If an Event Outside Our Control occurs and You decide that You no longer want Us to offer the Services, you have the right to cancel the contract. Please refer to paragraph 9 for information on the Customer’s cancellation rights. If the Event Outside Our Control persists for more than two weeks, we shall be entitled to cancel the contract in line with our cancellation rights set out in paragraph 9.
YOUR RIGHTS TO CANCEL AND ANY REFUND THAT MAY BE APPLICABLE
In the event that Green Coffee Diet Supplements is adversely affected by a Force Majeure Event outside of our control, or if we change these Terms under paragraph 3 to the Customer’s material disadvantage, you have the following rights to cancel an Order for services before we begin providing the Services to you:
Unless otherwise agreed upon, you may cancel any Order for Services at any time before the start date for the Services, provided that you provide Us with at least 24 hours advance notice prior to any agreed upon start time or meeting time for the Services.
Unless You have failed to provide at least 24 hours notice of cancellation under paragraph 9, if You cancel an Order under that paragraph and You have made any payments in advance for Services that have not yet been supplied to you, We will reimburse any sums that you have paid to Us in advance. If you cancel your reservation with at least 24 hours notice, we will provide a full refund to your credit card account. It is Your responsibility to provide us with at least 24 hours notice of cancellation. If you do not provide us with at least 24 hours notice of cancellation, we will not refund any advance payments of less than £100, and any refund of any advance payments of more than £100 will be entirely at Our discretion.
If You cancel an Order for Services under paragraph 9 and We have already begun work on the Customer’s Order by that time, You will be responsible for any costs We fairly incurred in starting to fulfil the Order, and this charge will be subtracted from any refund that is due to You or, if no refund is due to you, invoiced to you. If You cancel an Order for Services under paragraph 9 and We have already begun work on the Customer’s Order by that time, You will be responsible for any costs We fairly incurred in When you contact Us, we will provide you with an estimate of these fees.
However, in the event that You cancel an Order as a result of Our failure to comply with these Terms (unless in the event that We are impacted by an Event Outside Our Control), you will not be required to make any payment to Us whatsoever.
Once We have begun to provide the Services to you, you may cancel the contract for the Services at any time by providing Us with at least 14 calendar days’ notice in writing, and any advance payment You have made for Services that have not been provided will be refunded to you. If you cancel the contract for the Services after We have begun to provide the Services to you, we will refund any money you have paid to Us.
You have the right to cancel the contract for Services with immediate effect after We have commenced to offer the Services to you by providing Us with writing notice if any of the following conditions are met:
If We materially breach this contract and do not repair or remedy the matter within 5 days of Your written request, We will be considered to have breached the contract.
We file for insolvency; we are placed in receivership.
We amend these Terms in accordance with paragraph 3 to the significant detriment of the Customer;
Our ability to provide Green Coffee Diet Supplements is hampered by an event beyond our control.
If you decide to cancel your order, we will require you to return the unwanted items to us at your expense (we recommend using recorded delivery) before we will issue a refund to your credit card. We anticipate that the things will be returned to Us in a timely manner, unopened with no seals broken, unused, and in excellent shape, and that they will be wrapped in such a way that they will not be harmed during the shipping process. You can reach out to us at [email protected] to obtain a return mailing address.
If You believe that We have made an error in our pricing, that We have accidentally overpriced items, or that We are unable to supply an item for any reason, you have the right to cancel your order. If this occurs, We will contact You as quickly as feasible, and You will be offered the choice to place an order for alternative products or obtain a full refund of your purchase price (including delivery costs).
DESCRIPTION OF OUR CANCELLATION AND REFUND RIGHTS
An Order may be cancelled prior to the commencement date of the Services if an Event Outside Our Control occurs, or if critical persons or materials are unavailable, and we are unable to supply the Services as a result of the Event Outside Our Control. In the event that this occurs:
We will contact you as soon as possible to inform you of this;
If You have made any payments in advance for Services that have not been supplied to you, We will reimburse any monies that you have paid to us in advance.
For any Order for Services for which we have already begun work, we will not charge You anything and you will not be required to make any payments to Us.
Following the commencement of our provision of the Services to you, We reserve the right to terminate the contract for the Services at any time by providing You with written notice of at least 14 calendar days’ notice. If You have made any payments in advance for Services that have not been supplied to you, We will reimburse any monies that you have paid to us in advance. We may terminate the contract for Services at any time with immediate effect by providing You with writing notice if any of the following conditions are met:
It is your failure to pay Us when you are required to do so that is the subject of paragraph 6. This does not affect Our right to charge You interest under paragraph 6; or our right to charge You a penalty under paragraph 7.
It is your responsibility if you breach the contract in any other substantial way and do not rectify or remedy the matter within 48 hours of Us requesting that you do so in writing.
When you purchase things from Us, We will provide You with a subscription service. Once you sign up for this, it implies that We will deliver you the goods you specify in your subscription on the dates you indicate until you tell us that you no longer want to receive them. The money will be deducted from your account on a monthly basis until you terminate the service.
All monthly payments will be collected on the same day of each month, which will be the same day as the day on which you made your purchase or the next calendar day.
If We are out of stock of an item on your subscription list, decide to withdraw a product, or modify the prices of an item on your subscription list, We will tell You by email.
There is presently no minimum sign-up period for subscribers, nor is there any type of tie-in time in place.
By login into your account on the Green Coffee Diet Supplements website, you will be able to make changes and adjustments to your subscription whenever you want. If you have any queries or have any difficulties with your account, please contact us at [email protected]
The items that Green Coffee Diet Supplements sells are stored, handled, and sent by a third-party fulfilment firm called Zendbox. The quality of all orders is examined extensively before they are dispatched, and we strive to fulfil your purchase within 2-4 working days of receiving it. Taking this into consideration when purchasing things is important, as this time period is not always guaranteed.
After your order has been placed, you will get an email confirming your purchase. We will make every effort to ship your purchase the same day (our order cut off point is 7:30pm). Your products will be delivered to you via SMS/email once they have been shipped, and the message will include a tracking link as well as Green Coffee Diet Supplements contact information. Please keep in mind that things will not be sent until your money have cleared.
Unfortunately, we will not be held liable for any things that are damaged during transport or for any late deliveries that occur as a result of events beyond our control. Please refer to Section 8 of our Terms & Conditions for information on our stance on Events Outside Our Control (EOC).
In the event that a delivery is missed, Green Coffee Diet Supplements is not responsible for rescheduling the delivery with your carrier. The responsibility for re-arranging this shall rest with the consumer in every circumstance.
As a customer, it is your responsibility to ensure that all delivery information supplied is true and complete, and that someone is there to accept delivery. We will not be held liable for things that have been delivered to the incorrect address as a result of erroneous information being given by the customer. In these cases, there will be no reimbursement granted to the customer. When an error occurs on our side, we will either send you replacement products at no charge or issue a complete refund to you (including delivery costs).
Please be sure to place your purchase in plenty of time to minimise any disappointment that may occur from late shipping. In the event that your order has not been delivered within 4 business days of the date of purchase, please notify Us by email at [email protected], and We will investigate as soon as possible. In the unlikely event that this occurs, we will resend your purchase utilising next-day delivery at our expense at no additional charge.
Please keep in mind that we presently pay for customs charges on products shipped outside of the United Kingdom (with the exception of the countries listed above), but we reserve the right to discontinue this practise at any moment.
If you have any questions or concerns, please contact Us at [email protected] as soon as possible, and we will do everything we can to resolve the situation as quickly as possible. Emails are normally responded to within 24-48 hours, on average.
Green Coffee Diet Supplements is committed to ensuring that you are entirely satisfied with your purchase. If You desire to return your purchases for any reason, please contact Us in writing at least 24 hours prior to the return through email to [email protected] We will then process your return. Please be as specific as possible when describing why you desire to return your item. This will allow Us to assess whether or not we will accept the return and what the appropriate course of action will be. If We agree to accept the return of the item(s), please follow the directions on your packing slip to ensure a smooth return process.
We anticipate that the things will be returned to Us in a timely manner, unopened with no seals broken, unused, and in excellent shape, and that they will be wrapped in such a way that they will not be harmed during the shipping process.
You have the right to cancel your purchase if a pricing error has been made, if We have mistakenly over-priced items, or if We are unable to offer a particular item for any reason. If this occurs, We will contact You as quickly as feasible, and You will be offered the choice to place an order for alternative products or obtain a full refund of your purchase price (including delivery costs).
When a purchase is received faulty or damaged due to transit, we must be notified in writing within 24 hours of receipt, via email to [email protected], so that we can make inquiries with our couriers and arrange a replacement or full refund (including delivery costs), and we’d ask that you return the items to us using the returns instructions on our packaging slip. After this time, we will be unable to repair or refund any products that have been reported damaged.
Please submit any complaints in writing to [email protected], along with any supporting documentation, in the unlikely event that you have a complaint. You will receive an email within 24-48 hours to confirm receipt of your complaint, after which We will begin the formal complaint procedure described in our policies.
Your complaint will then be thoroughly investigated by one of our customer service representatives, who will act impartially and on the basis of the facts of the circumstance. We shall respond to You in writing with either a resolution or a request for further information within a seven-day time frame, and we will keep you informed of any changes in response timeframes as the process progresses.
Whenever a settlement cannot be achieved, the complaint will be escalated to a higher level of management, which will either make a decision or escalate the situation further.. Following that, a decision will be reached on the matter.
If You are dissatisfied with the resolution provided and wish to file an appeal against any decision made, please notify Us by sending an email to [email protected] stating your concerns.
Information about us, as well as information on how to get in touch with us
“Green Coffee Diet Supplements” refers to the company Ben Coomber Ltd (see paragraph 1) that does business under the name “Green Coffee Diet Supplements.”
Alternatively, you may contact Us by email at [email protected] if you have any queries.
If You wish to contact Us by written communication, or if any provision of these Terms requires You to give Us notice in writing (for example, to cancel a contract for services that We have begun to provide), You can do so by e-mail, hand delivery, or pre-paid post to Ben Coomber Ltd
After receiving your submission, we will confirm receipt by notifying You in writing. If We are required to contact You or provide You with written notice, We shall do so through e-mail, hand delivery, or pre-paid postal delivery to the address You designate to Us in the Order. In any situation where notice is provided by pre-paid post, the notice is not deemed to have been given until the notice is delivered to the service address specified in the notification.
OUR PRIVACY AND DATA PROTECTION POLICY
We will make use of the personal information you provide to us in the following ways:
Provide the requested services;
Process the Customer’s payment for the Services in question; as well as
Inform You about comparable products or services that We provide, although You have the option to opt out of receiving these communications at any time by getting in touch with Us.
Please see our privacy statement for more information.
ADDITIONAL IMPORTANT TERMS
This agreement is made solely between You and Us. None of its conditions may be enforced by anyone else, and no other person shall have any rights to do so.
Each of the paragraphs of these Terms and Conditions acts independently of the others. The remaining paragraphs shall continue in full force and effect if any court or appropriate body rules that any of them are unconstitutional or unenforceable.
In the event that We do not insist that you comply with any of the Customer’s obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, this will not be construed as a waiver of Our rights against you or as a waiver of your obligations under these Terms. If We do waive a default by you, We can only do so in writing, but that will not indicate that We will automatically dismiss any later default by you.
These Terms are governed by the laws of the United Kingdom. Your agreement to submit to the non-exclusive jurisdiction of the English courts is binding on both of us.
Intellectual Property is a legal term that refers to the ownership of intellectual property. Unless otherwise stated, Green Coffee Diet Supplements shall retain ownership of any and all intellectual property rights in any and all materials given by Us or made available by Us on Our website for the purposes of the Services or otherwise (or, as the case may be, its licensor). It is prohibited for the Customer to use such intellectual property other than for the purposes of and limited to this Contract, and for his personal use. It is also prohibited for the Customer to copy, modify, disseminate in any way, or use such intellectual property for the purposes of any trade, commerce or business. Green Coffee Diet Supplements reserves the right to revoke any authorization granted to use such content at any time upon written notice from the company (or, as the case may be, its licensor).
Please be aware that we retain the right to modify these Terms and Conditions at any time, and you agree to abide by the most current version of these Terms and Conditions each time you access or use the Website. As a result, you are recommended to review the Terms and Conditions each time you access or use the Website, and to refrain from using the Website if you do not agree with the Terms and Conditions.
CLAIMS BASED ON SCIENTIFIC FACTS
Unless otherwise stated, any scientific claims relating to Our goods are made to the best of Our knowledge and are based on current scientific knowledge as of March 2016, and are not liable to any science that is outside the scope of Our investigation. We, as a firm, make every effort to stay up with the latest research, but we cannot be held accountable if new research is not taken into consideration while developing website material.
It is recommended that you go to the product information on the website, where you may learn about the study that was conducted on each ingredient utilised in that specific product.
It should be noted that these products are only intended for use as dietary supplements and are not intended to be used to treat, diagnose, cure, or prevent sickness or disease. Do not take more than the recommended amount, keep out of reach of children, and always check your doctor before adding any new supplement(s) to your daily routine.